Refund policy

At OneStop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility for Returns

• Items must be unused and in their original condition.
• Products must be returned in their original packaging.
• Proof of purchase is required.

Non-Returnable Items

• Gift cards
• Clearance or final-sale items
• Opened consumable products (where applicable)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.